Hillary Washburn, Ed.D.
Keene, NH | (802) 318-2317 | hillarywashburn@gmail.com | hillarywashburn.com | linkedin.com/in/hillary-washburn
Summary
Evidence-driven leader with eight years advancing research, evaluation, and continuous improvement to build stronger systems and programs in mission-driven organizations across education and health. I lead change across diverse stakeholder groups, translate complex needs into practical solutions, and use data, evaluation, and quality standards to improve adoption and outcomes.
Capabilities and Tools
Evaluation | Applied research | Continuous improvement | Quality governance | Learning analytics | Change leadership | Stakeholder engagement | Capability development | Learning strategy | Instructional design | LMS governance | Accessibility | Vendor management | Qualtrics | Power BI | SQL | JMP | MAXQDA | Moodle | Articulate Storyline | H5P | MS365
Professional Experience
- Lead learning strategy and development for the MLS Learning Hub, a custom themed Moodle LMS serving staff across over 1,500 member libraries; scaled it from 4 to more than 400 courses and from 218 to more than 2,000 active learners.
- Establish learning standards, coach contributors, and design priority programs, using learner feedback and completion data to guide continuous improvement.
- Conduct needs assessments to identify capability gaps and translate workforce needs into role-based learning paths and performance-support resources.
- Collaborate with senior leaders, consultants, subject-matter experts, frontline workers, and vendors to deliver practical learning solutions.
- Maintain content and quality governance, accessibility practices, and AI-use guidance across a growing learning ecosystem.
- Led the design, build, and launch of the statewide Moodle LMS, followed by a 2024 redesign with improved learner experience and custom integrations.
- Developed WCAG 2.2 AA accessibility standards, content templates, and a governance framework that continue to guide the platform.
- Established the training governance foundation through learning standards, completion criteria, learner records, and quality review cycles.
Earlier Experience
- Designed, facilitated, and evaluated literacy, STEM, and creative-technology programs for children, teens, and families.
- Facilitated the library makerspace, instructing patrons in tools including 3D printing, electronics, and digital media.
- Taught middle school computer science, leading 7th-grade students through mobile app development and 8th-grade students through web development.
- Served as a teacher leader in the school’s transition to competency-based learning.
- Applied change management strategies to guide 75+ educators through a learning management system (LMS) and technology migration during the shift to remote and hybrid instruction.
- Planned and executed the implementation strategy for two patient-reported measures of respect and autonomy in maternity care, for the project Improving Patient Experience of Respect and Autonomy During Maternity Care.
- Oversaw implementation of these measures across three maternity care sites alongside the Principal Investigator team at Oregon State University.
- Represented the project as a patient partner at the 2019 National Quality Forum Patient & Family Advisor Summit and the 2020 PFCC Virtual Skills Exchange.
Education
Licenses and Certifications
Association for Talent Development (ATD): Master Instructional Designer Designation (2024–2027) | Evaluating Learning Impact Certificate (2024) | eLearning Instructional Design Certificate (2024)
International Accreditors for Continuing Education and Training (IACET): Foundations of IACET Accreditation Workshop, 1-2018 Standard (2025) | Open Digital Badge Workshop: Introductory, Intermediate, and Advanced Badges (2024)
Additional certificates: Applied Agile Project Management, MindEdge Learning (2025) | Microlearning Certificate Program, Training Magazine (2023) | Moodle for Educators Certification, Moodle US (2023) | Designing Scenario-Based Learning, LinkedIn Learning (2022) | OLC Instructional Designer Certificate Program, Online Learning Consortium (2022)
Selected Research, Publications, and Service
Doctoral dissertation, What Would You Do Tomorrow? A Scenario-Vignette Study of Library Workers’ Responses to Intellectual Freedom Challenges, Plymouth State University, 2026.
Co-author, IACET white papers Leveraging Artificial Intelligence in Continuing Education and Training (2025) and Trust Through Quality: Open Digital Credentials in the Modern Workforce (forthcoming 2026).
Co-author of four peer-reviewed publications in BMJ Evidence-Based Medicine and Contraception on patient decision aids, shared decision-making, and competing-interest disclosure (2017 to 2019).
Funding and research operations: secured multiple project grants, contributed to a Robert Wood Johnson Foundation-funded proposal, led the IACET accreditation application, and completed IRB review across three studies.
Service includes the IACET AI in Learning and Development Task Force and the IACET Open Digital Credentials Task Force.
Presentations
Presenter at AECT and AECT Online on using artificial intelligence and subject-matter-expert workflows to design authentic scenario-based learning.
Panelist for the IACET AI in Learning and Development and Open Digital Credentials task forces.
Patient-partner presenter at the National Quality Forum Patient & Family Advisor Summit (2019) and the PFCC Virtual Skills Exchange (2020).