Quality Framework and Change Management
I led an organizational shift from informal training practices to a standards-based professional development system designed for accreditation, consistency, and continuous improvement. The work required more than new rubrics. It required stakeholder alignment across leadership, internal staff, member experts, and vendors, plus a change strategy that could move quality expectations into routine practice.
The Challenge
The core challenge was not simply creating a rubric. It was building shared ownership of quality across a system that had relied on informal practice, varied assumptions, and uneven processes. To make the shift sustainable, quality expectations had to be translated into usable tools, communication plans, and review cycles that different stakeholder groups could actually carry forward.
How I Led the Change
Connected quality work to learner outcomes, organizational credibility, and IACET expectations so the shift was understood as mission-critical rather than procedural.
Developed rubrics, review tools, templates, and communication supports that made quality expectations concrete and easier for different groups to apply.
Built review cycles, follow-up processes, and shared ownership structures so quality work became part of ongoing operations rather than a one-time rollout.
Stakeholder Alignment
I aligned five stakeholder groups around the same quality expectations while tailoring communication, responsibilities, and rollout support to each audience:
Co-drafted communications and built buy-in before wider rollout.
Presented checkpoints for review and approval at key milestones.
Honored their expertise and positioned the quality framework as an evolution of their work.
Aligned on new standards through updated contracts and onboarding.
Communicated improved outcomes and the value of accredited training.
QI Tool Suite
Results
- Moved the organization from informal training practice toward a shared, standards-based quality system
- Built common expectations for course quality, instructor-led training, review, and follow-up across five stakeholder groups
- Created a sustainable quality improvement model embedded in routine operations rather than isolated review events
- Established core structures that support IACET accreditation, CEU quality, and stronger accountability for learning design
- Created a replicable change leadership approach for future organizational quality and standards work
Connect
I welcome conversations about educational leadership, learning strategy, professional development systems, research, speaking, and consulting.