MLS Learning Hub
Massachusetts Library System, 2023 - Present
The Challenge
Library professionals across Massachusetts had no central platform for professional development. Training was scattered across disconnected systems, quality was inconsistent, and there was no way to track progress or issue credentials. I led a cross-functional team of internal stakeholders, member subject matter experts, and external vendors to design and build a statewide learning platform from the ground up.
In under two years, I grew the MLS Learning Hub from 4 courses to 378 and from 218 users to over 1,700, building a statewide learning platform that serves 1,600+ libraries. I led the full design, build, and launch of this Moodle-based LMS, coordinating internal stakeholders, member subject matter experts, and external vendors. We chose Moodle for its flexibility and open-source ecosystem, then heavily customized it with a branded theme, custom plugins for portable learner records, and integrations that made the experience feel purpose-built rather than off-the-shelf.
What I Led
- Designed information architecture and user pathways using a service design lens
- Built a 5-step member journey: Discover, Register, Learn, Advance, Share
- Established course quality standards and an intake process for new content
- Managed external vendor relationships for hosting, theme customization, and integrations
- Coordinated with internal technical and non-technical teams on platform configuration and content migration
- Implemented WCAG 2.1 AA accessibility across all courses and platform features
- Created a governance model defining how courses are proposed, reviewed, published, and retired
Results
- 9,350% course growth (4 to 378) in under two years
- 680% user growth (218 to 1,700+ active users)
- WCAG 2.1 AA compliance across all features
- Repeatable model for course development and quality review
- Foundation for IACET accreditation and CEU issuance
The platform is publicly available for exploration at learn.masslibsystem.org.
Connect
I welcome conversations about educational leadership, learning strategy, professional development systems, research, speaking, and consulting.