MLS Learning Hub
Massachusetts Library System, 2023 - Present
The Challenge
Library professionals across Massachusetts had no central platform for professional development. Training was scattered across disconnected systems, quality was inconsistent, and there was no way to track progress or issue credentials. I led a cross-functional team of internal stakeholders, member subject matter experts, and external vendors to design and build a statewide learning platform from the ground up.
In under two years, I grew the MLS Learning Hub from 4 courses to 381 and from 218 users to over 1,700, building a statewide learning platform now relied on across a network of 1,500+ member organizations. I led the full design, build, and launch of this Moodle-based LMS, aligning internal teams, member subject matter experts, and external vendors around a shared standard and winning the buy-in needed to drive adoption at scale. We chose Moodle for its flexibility and open-source ecosystem, then heavily customized it with a branded theme, custom plugins for portable learner records, and integrations that made the experience feel purpose-built rather than off-the-shelf.
What I Led
- Designed information architecture and user pathways using a service design lens
- Built a 5-step member journey: Discover, Register, Learn, Advance, Share
- Established course quality standards and an intake process for new content
- Managed external vendor relationships for hosting, theme customization, and integrations
- Aligned internal technical and non-technical teams and member stakeholders to drive platform configuration, content migration, and adoption
- Implemented WCAG 2.2 AA accessibility across all courses and platform features
- Created a governance model defining how courses are proposed, reviewed, published, and retired
Results
- Grew the catalog from 4 to 381 courses in under two years
- Grew active learners from 218 to over 1,700 across the state
- WCAG 2.2 AA compliance across all features
- Repeatable model for course development and quality review
- Foundation for IACET accreditation and CEU issuance
Interested in this kind of work?
I am happy to talk about learning leadership, instructional design, accreditation, and applied research. Reach out by email or LinkedIn.