Lead statewide learning strategy, platform governance, enablement resources, and standards-based improvement for a professional learning ecosystem serving library staff across Massachusetts.
Educational leadership portfolio
Hillary Washburn
Educational leadership | learning strategy | workforce development
I lead learning systems, professional development strategy, and organizational improvement initiatives in education and library settings. My work brings together platform governance, quality standards, workforce learning, and change leadership to build scalable systems that help people do their work more effectively.
Selected Work
MLS Learning Hub
Built a statewide learning platform from the ground up with 378 courses, 1,700+ users, and strong accessibility standards.
Competency-Based Learning Pathways
Designed a competency-based workforce learning framework with digital credentials and IACET-aligned structures.
"What Would You Do Tomorrow?" A Scenario-Vignette Study of Library Workers' Responses to Intellectual Freedom Challenges
Ed.D. Dissertation, Plymouth State University, 2026
AI-Powered Scenario eLearning
Designed an applied AI learning experience that delivers real-time feedback and supports reflective practice.
Custom GPTs for Learning Support
Developed purpose-built AI supports that extend institutional knowledge, documentation, and implementation capacity.
Quality Framework and Change Management
Led a shift from informal training to standards-based professional development through quality systems and change leadership.
Leadership Profile
I am a learning and educational leadership professional with experience leading platform launches, professional learning systems, competency-based frameworks, quality standards, and cross-functional improvement work. My portfolio sits at the intersection of educational leadership, digital learning, workforce development, and organizational change.
Across my work, I focus on building structures that last: governance models, learning pathways, standards, reporting systems, and implementation supports that help institutions move from one-off training to coherent professional learning strategy.
Strategy and systems
Learning ecosystems, platform governance, quality frameworks, and scalable implementation.
Workforce development
Competency-based pathways, credentialing, professional learning design, and adoption support.
Organizational leadership
Change management, stakeholder alignment, vendor collaboration, and standards-based improvement.
Research and improvement
Mixed-methods research, evaluation, accessibility, and evidence-informed design decisions.
Experience
Built and launched the statewide LMS, established publishing and reporting structures, and developed the templates, documentation, and supports needed for consistent implementation.
Led educator learning and digital tool adoption, with a focus on practical implementation, accessibility, and instructional support during periods of rapid change.
Managed multi-institutional research operations, study design coordination, and publication support for projects focused on patient autonomy and communication.
Education
Ed.D., Curriculum and Instruction — Digital Learning Specialization
Plymouth State University, 2026. Dissertation: scenario-based learning design and transfer of training.
M.Ed., Digital Learning and Library Media
Plymouth State University
B.S., Psychology
Granite State College
Connect
I welcome conversations about educational leadership, learning strategy, professional development systems, research, speaking, and consulting.